NN Asigurari de Viata


  • Redesign and modernise some of the financial product. Bring Digital Transformation to its product.


  • Stabilise clients and employees, preserve the high NPS (Net Promoter Score) levels


  • Support internal teams for various components of the development process – Customer Journeys, Ideation, Prototyping


  • Organise 15 Customer Experience workshops with people from all NN functions


  • Build and revise in detail the first year of activity for NN people



  • New products and new product functionalities launched on the market


  • Deployment of multiple measures targeted to uphold and improve Customer and Employee Experience

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