NN Asigurari de Viata Supporting the (re)Design of several financial products Support Customer Experience & Employee Experience initiatives Challenge Redesign and modernise some of the financial product. Bring Digital Transformation to its product. Stabilise clients and employees, preserve the high NPS (Net Promoter Score) levels Solution Support internal teams for various components of the development process – Customer Journeys, Ideation, Prototyping Organise 15 Customer Experience workshops with people from all NN functions Build and revise in detail the first year of activity for NN people Impact New products and new product functionalities launched on the market Deployment of multiple measures targeted to uphold and improve Customer and Employee Experience Mihai Svasta Managing Partner Contact Mihai Roxana Gaibăr Senior Consultant Contact Roxana Would you like to know more? Contact us