NN Asigurari de Viata

Challenge

  • Redesign and modernise some of the financial product. Bring Digital Transformation to its product.

 

  • Stabilise clients and employees, preserve the high NPS (Net Promoter Score) levels

Solution

  • Support internal teams for various components of the development process – Customer Journeys, Ideation, Prototyping

 

  • Organise 15 Customer Experience workshops with people from all NN functions

 

  • Build and revise in detail the first year of activity for NN people

 

Impact

  • New products and new product functionalities launched on the market

 

  • Deployment of multiple measures targeted to uphold and improve Customer and Employee Experience

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